Privacy policy

🔒 Privacy Policy for Pyrasun

This Privacy Policy describes how Pyrasun ("we", "our", "us") collects, uses, and shares your personal information when you visit or make a purchase from pyrasun.com (the "Site"). By accessing or using the Site, you agree to this Privacy Policy and consent to the collection and use of your information as outlined below.

1. Information We Collect

When you visit the Site, we may collect the following types of information:

  • Order Information: Information you provide when making a purchase, such as your name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.
  • Device Information: Information about your device, including your IP address, browser type, operating system, time zone, device identifiers, cookies, and how you interact with our Site.
  • Customer Support Information: Any information you provide when contacting our customer support team, including email correspondence, phone calls, and chat interactions.
  • Cookies and Tracking Information: We use cookies and similar technologies to track your usage of our Site, which helps us improve the user experience and marketing efforts.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery.
  • Communication: To communicate with you about your order status, respond to customer service inquiries, send order-related information, and inform you of promotional offers or updates.
  • Site Improvement: To enhance and personalize your experience on our Site by analyzing user traffic, preferences, and behavior.
  • Fraud Detection: To detect and prevent fraudulent activity and ensure the security of your personal information.
  • Legal Compliance: To comply with applicable laws and regulations, and to protect our legal interests.

3. Sharing Your Information

We share your personal information with trusted third parties who assist us in providing our services:

  • Shopify: We use Shopify as our online store platform. Your order information and payment data may be processed through Shopify’s secure payment systems.
  • Payment Processors: Payment processors (e.g., credit card companies, banks) to securely handle payments and verify financial transactions.
  • Logistics Partners: Shipping and logistics companies to fulfill and deliver your orders.
  • Third-Party Analytics Tools: We use third-party services, such as Google Analytics, Facebook Pixel, and Judge.me, to measure traffic, track user behavior, and provide analytics for marketing purposes.
  • Legal Authorities: In certain cases, we may share your information with legal authorities or in response to legal requests to comply with applicable laws.

We do not sell or rent your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and other tracking technologies to improve your browsing and shopping experience. You can manage or disable cookies in your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing your orders and complying with legal obligations.

6. Your Rights

Depending on your location (e.g., GDPR in the European Union, CCPA in California), you may have the right to access, correct, delete, or port your personal data. To exercise these rights, please contact us using the details below.

7. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

8. International Data Transfers

If you are accessing our Site from outside of China, please note that your information may be transferred to and processed in China, where our servers and fulfillment operations are located. By using our Site, you consent to the transfer of your information to countries outside of your jurisdiction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The new version will be effective immediately upon posting.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

📧 Email: hello@pyrasun.com
☎️ Phone: +86-17710121119
🕒 Service Hours: Mon – Fri, 9:00–18:00 (UTC/GMT +8)

We are committed to protecting your privacy and ensuring a safe online experience.