Find answers about custom canopy tents, artwork, MOQ, production, shipping,
warranty, bulk orders, and after-sales support.
If you have other questions, please send them to
hello@pyrasun.com.
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- Pre-Sale Questions
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Pre-Sale Questions
1. What files do you need to design my custom canopy tent?
Vector files such as AI, PDF, or EPS are preferred for the best print quality. JPG, PNG, and TIFF files can also be used. Send us your logo, artwork, brand colors, and placement notes, and our team will prepare a free 3D mockup before production.
2. Do you offer free design support?
Yes. Pyrasun provides free 3D design support before production, so you can review the layout, logo placement, colors, and overall appearance before your custom tent is made.
3. Can you print logos, sidewalls, and backwalls?
Yes. We support logo printing on canopy tops, valances, backwalls, sidewalls, and selected accessories. Available options depend on your tent size, artwork, and configuration.
4. What printing method do you use? Will colors fade?
We use sublimation, UV printing and silkscreen printing, ensuring vibrant, UV-resistant colors that stay bright even under the sun.
5. What is the minimum order quantity?
Our minimum order quantity is 1 custom tent. You can order one tent for a single event or request a quote for larger business, agency, team, reseller, or bulk orders.
6. What is the difference between Foundation, Pro, Premium, and Elite?
Foundation is a cost-effective steel frame option for occasional use. Pro offers a stronger steel hex frame for frequent events. Premium uses a lightweight aluminum hex frame for professional branding and easier transport. Elite is the heavy-duty aluminum option for demanding projects and long-term use.
7. Are your custom canopy tents waterproof and UV-resistant?
Yes. Our custom canopy tents use 600D polyester PU fabric with waterproof performance and UPF 50+ sun protection. Optional flame-retardant fabric upgrades may be available for events that require additional compliance.
8. How do I request a quote?
Choose your preferred size, frame series, printing options, accessories, quantity, and delivery destination. Submit your project details through the quote form, and our team will prepare a tailored recommendation based on your needs.
9. What affects the price of a custom canopy tent?
Pricing depends on tent size, frame series, printing coverage, sidewalls or backwalls, accessories, order quantity, destination, and required delivery date. The final quote will be confirmed after your project details are reviewed.
10. Do you support bulk orders for businesses?
Yes. Pyrasun supports custom tents for business events, branded promotions, trade shows, agencies, teams, and commercial projects. Bulk order quotes are tailored based on size, frame series, printing, quantity, and delivery requirements.
After-Sale Questions
1. How long does production take?
Production time starts after final artwork approval. The exact timeline depends on order quantity, customization details, and production schedule. Your quote will include the recommended timeline for your project.
2. How long does shipping take?
Production usually takes 4–8 business days after final artwork approval. Shipping time depends on your destination and shipping method. We will confirm the recommended production and delivery schedule in your quote based on your event deadline and order requirements.
3. How fast do you respond to support requests?
Our support team replies within 12 hours on business days, ensuring you get quick solutions for any issue.
4. Can I return a custom tent?
Sorry, custom tents cannot be returned.
If there is a quality issue, we will remake or replace it for free.
5. Who pays for shipping if there’s a quality issue?
Answer: We will replace the damaged parts for free, no need to return the entire tent.
All replacement and shipping costs are fully covered by us.
6. What happens if my package is lost in transit?
We’ll work with the carrier to trace it, and if confirmed lost, we’ll remake and reship your order at no extra cost.
7. How should I maintain the tent for longer life?
Keep the canopy clean and dry before storage, and avoid leaving it outdoors in extreme weather.
8. Do you support blind dropshipping or white-label fulfillment?
Eligible partner orders may support neutral packaging, direct-to-customer shipping, and white-label fulfillment options. Details should be confirmed during the partnership or bulk order quotation process.